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Written by Paul Rupnow
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Fri, Oct 19, 2007 |
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Many proactive companies are spending a lot of time trying to determine how to avoid returns. If you could reduce Your No Trouble Found (NTF, NPF No Problem Found) how much of an impact would that have on your reverse logistics? Below is a great Product Re-Design Tool and questionaire to help assess your products with the goal of reducing NFT returns.
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Last Updated ( Fri, Oct 19, 2007 )
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Written by Paul Rupnow
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Wed, Oct 17, 2007 |
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Are you leaving easy money un-recovered? Processing returns for many
companies also involves requesting a credit from your manufacturing
partners for parts or components your purchased from them for use or resale. Most companies refer to this as Return To Vendor (RTV) processing. Yet a Warranty Week survey and study is suggesting that most
companies fail to achieve a 100% success rate in recovering these warranty
credits.
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Last Updated ( Wed, Oct 17, 2007 )
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Written by Paul Rupnow
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Tue, May 01, 2007 |
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If you need to analyze your Reverse Logistics systems and processes or to develop a Reverse Logistics business case to assess Return On Investment ROI for a project, it is difficult to know where to start.
Developing a Reverse Logistics framework for your company is an excellent way to start your analysis. A framework diagram and document helps you organize the key areas of all your returns processing.
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Last Updated ( Tue, May 01, 2007 )
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Written by Paul Rupnow
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Fri, Feb 09, 2007 |
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A very good article outlining some of the excellent research and findings of James Stock, Professor of Marketing and Logistics at the University of South Florida.
Some highlights are as follows...
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Last Updated ( Tue, May 01, 2007 )
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Written by Paul Rupnow
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Mon, Jul 11, 2005 |
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If you are building your business case to improve your Reverse
Logistics, a reference article from Harvard Business Review might help
convince your CEO, CFO and senior management team of the value
available from investing resources in your Reverse Supply Chain. If
Reverse Logistics is a topic worthy of an article in the Harvard
Business Review, it must be a topic worthy of your senior management’s
attention.
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Last Updated ( Fri, Jan 12, 2007 )
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Written by Paul Rupnow
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Thu, Feb 01, 2007 |
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Forbes outlines some great suggestions for reducing Reverse Logistics costs:
1. Slash unnessesary returns to reduce credits issued - "A company that currently doesn’t monitor its returns can cut between 15% and 30% in credit issuance by correcting this process"
2. Further recommendations in the following list:
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Last Updated ( Fri, Feb 02, 2007 )
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Written by Paul Rupnow
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Fri, Feb 02, 2007 |
"As companies strive to wring every cent out of
their logistics costs, they're increasingly taking a hard look at their
reverse logistics practices. And no wonder -- they may find a motherlode waiting to be mined."
Inbound Logistics is the source of one of the best, well researched articles on Reverse Logistics. This article is required reading for everyone in Reverse Logistics.
The article outlines a list of steps to Get Started In Reverse - action steps to help you "develop and implement an integrated
approach to reverse logistics that will lead to increased customer
satisfaction, fewer returns, lower costs, and greater return on your
assets".
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Last Updated ( Fri, Feb 02, 2007 )
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