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Report: Successful Reverse Logistics for e-Commerce Retailers
Written by Paul Rupnow   
Saturday, 23 July 2005
If you run an e-Commerce retail store, product returns are unavoidable. Reverse logistics in an e-tail environment is a challenging part of your business. Customer service is essential to getting and keeping your on-line customers. The handling of your customer product returns is an essential component of your customer service program.
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Forbes Magazine Outlines the Reverse Logistics Opportunity for 3PLs
Written by Paul Rupnow   
Thursday, 01 February 2007
Forbes magazine outlines or benchmarks some of the opportunities for 3PL's providing Reverse Logistics services such as:

"3PLs themselves realize from 12% to 15% profits on this business"

 

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Report: Reverse Logistics Tips from the Pros
Written by Paul Rupnow   
Wednesday, 24 August 2005
I had the honor of speaking and teaching Reverse Logistics at the Reverse Logistics Conference and Expo in Amsterdam 2005 hosted by the Reverse Logistics Association.  I also had a chance to learn from many other Reverse Logistics Professionals and I just had to pass some of the knowledge I gained.
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Returns Management Tactics from Philips
Written by Paul Rupnow   
Saturday, 09 April 2005

A great deal of Reverse Logistics success can be achieved by focusing on Returns prevention.  Philips Consumer Electronics began its Return rate reduction initiatives by understanding what was causing the Returns and seeking ways to avoid or prevent Returns. 

This case study written by Tony Sciarrotta from Philips is a must read of all Reverse Logistics professionals.

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Report: The Need For Speed in Reverse Logistics
Written by Paul Rupnow   
Tuesday, 31 May 2005

One of the quickest and best opportunities for profit in your reverse logistics operations is available in the area of inventory asset disposition. One of the best ways to enhance the disposition value of your refurbished goods is through speed. The "Need for Speed" should be one of your top 3 objectives in your Reverse Logistics processing operations.

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Report: Leveraging Technology in Reverse Logistics
Written by Paul Rupnow   
Friday, 24 June 2005
Handling product returns is tricky. Assembling technology to help you effectively manage your Reverse Logistics is even trickier.

The good news is that the technology changes over the past several years have resulted in some excellent opportunities to leverage technology to improve your Reverse Logistics processes.
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Report: 7 Steps to Successful Reverse Logistics Operations
Written by Paul Rupnow   
Wednesday, 26 January 2005

How well are you managing your Reverse Logistics Operations? How do your operations people determine the best course of action for that pallet full of returned goods that just arrived?

Returns operations and processing is an emerging topic that has been neglected for a long time. There is no school for reverse logistics, no rules or methods, and no best practices or comparisons. How do you know WHAT you should be doing? How do you know HOW WELL you are doing?

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Business Insights and Strategies for Managing
Reverse Logistics Operations