Tag: best practices
These items have all been tagged with the tag "best practices", You can see other tags in the Tag CloudSome excellent Reverse Logistics benchmarks and best practices from L.L. Bean for e-commerce retail returns handling and processing from an article by Amanda Loudin from Inbound Logistics.com, DC Solutions.
If you need to analyze your Reverse Logistics systems and processes or to develop a Reverse Logistics business case to assess Return On Investment ROI for a project, it is difficult to know where to start.
Developing a Reverse Logistics framework for your company is an excellent way to start your analysis. A framework diagram and document helps you organize the key areas of all your returns processing.
A very good article outlining some of the excellent research and findings of James Stock, Professor of Marketing and Logistics at the University of South Florida.
Some highlights are as follows...
"As companies strive to wring every cent out of their logistics costs, they're increasingly taking a hard look at their reverse logistics practices. And no wonder -- they may find a motherlode waiting to be mined."
Inbound Logistics is the source of one of the best, well researched articles on Reverse Logistics. This article is required reading for everyone in Reverse Logistics.
The article outlines a list of steps to Get Started In Reverse - action steps to help you "develop and implement an integrated approach to reverse logistics that will lead to increased customer satisfaction, fewer returns, lower costs, and greater return on your assets".
Forbes outlines some great suggestions for reducing Reverse Logistics costs:
1. Slash unnessesary returns to reduce credits issued - "A company that currently doesn’t monitor its returns can cut between 15% and 30% in credit issuance by correcting this process"
2. Further recommendations in the following list:
You can search for information about Reverse Logistics by Topic:
1. Search - there is a search field at the top of each page. A powerful advanced search is listed in the menu. Each article utilizes keywords to help your search.
2. Tags - try our great new Tags feature. Just click on a Tag below to take you to a listing of all content with the Tag you selected. Tags can also be found at the end of each article in the site. A list of all Tags can be found in the Tag Cloud
Common Topics tags and keywords are:
policy, customer service, RMA, authorization, return, receive, ship, credit, inspection, sort, test, refurbish, resell, inventory management, benchmark, key performance indicator, best practices, Tips, outsource
If you want to suggest a new Tag, please contact us or This email address is being protected from spam bots, you need Javascript enabled to view it .
Are you treating your customers too well? Will you let them return anything just to ensure you maintain your happy customers? Will your Reverse Logistics group accept any returned goods without question? Do you think you are handing out credits far too often?
While the Reverse Logistics teams at most companies are resource strapped and operating on shoestring budgets, Nancy Maclean’s team at Mattel gets all the resources she needs.
Maclean and her team have developed a very effective program to
monitor, manage and prevent Returned Goods. Their work has resulted in
a reduction in Mattel’s cost of defective returns by over 50% over the
last 5 years.
How can we recover the highest value for our returned goods if we are trying to protect the environment as well? Will environmental initiatives result in significant additional costs and efforts for reverse logistics processing?
The Asia Pacific region is a complex market with diverse cultures and a large geographic size. These features present some very unique Reverse Logistics challenges.
Display # http://www.reverselogisticsprofessional.com/ 1 - 10 of 20
