Returns Management Tactics from Philips

A great deal of Reverse Logistics success can be achieved by focusing on Returns prevention.  Philips Consumer Electronics began its Return rate reduction initiatives by understanding what was causing the Returns and seeking ways to avoid or prevent Returns. 

This case study written by Tony Sciarrotta from Philips is a must read of all Reverse Logistics professionals.

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Report: 7 Steps to Successful Reverse Logistics Operations

How well are you managing your Reverse Logistics Operations? How do your operations people determine the best course of action for that pallet full of returned goods that just arrived?

Returns operations and processing is an emerging topic that has been neglected for a long time. There is no school for reverse logistics, no rules or methods, and no best practices or comparisons. How do you know WHAT you should be doing? How do you know HOW WELL you are doing?

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What Your Returns are Telling You
Andlor Logistics Systems associate Mike Mannella recently wrote a feature article for APICS magazine entitled “What your returns are telling you”. Mike outlines the three principal approaches that companies undertake when attempting to reduce the serious impact that product returns have on an organization.

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