When a customer is on the phone with a warranty issue that requires a
replacement product, they are looking to be satisfied immediately.
Often however, this is a difficult challenge due to the high cost,
limited resources and low inventory levels allocated to manage your
replacements.
Editor Paul Rupnow is dedicated to providing Reverse Logistics solutions. As the Director of Reverse Logistics Solutions at Andlor Logistics Systems,
Paul works daily with manufacturers, distributors and 3rd party service
providers to solve product returns issues and reverse logistics
operations problems.