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Improving Your Retail Reverse Logistics P&L Profits
Written by Paul Rupnow   
Wednesday, 29 May 2013

On May 29th the RLA consumer Electronics committee hosted an interactive webinar where Tim Quinn from BJ's Wholesale Club presented several topics and questions that he seeks solutions for or best practices as he leads a strategic review of the reverse logistics and return functions for his company.  The session was well attended by a number of Reverse Logistics professionals and visitors from the CE committee including retailers such as OfficeMax and Staples.  Below is a quick list of a number of take away "nuggets" that may help you improve your Reverse Logistics operations:

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Best Practices for Advanced Exchange Reverse Logistics
Written by Paul Rupnow   
Wednesday, 22 May 2013
Periodically it is useful to review your current practices against Reverse Logistics industry best practices.  Below are some "valuable nuggets" of information from the recent Reverse Logistics Association Consumer Electronics Committee interactive webinar session on Better Customer Experience around Advanced Exchanges.  The webinar was attended by over a dozen Reverse Logistics Professionals from companies such as Google, Philips, Toshiba, Staples and OfficeMax, who shared their issues, knowledge and experience.  The items are in bullet point format for quick review:
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Expert Advice to Transform Retail Reverse Logistics
Written by Paul Rupnow   
Sunday, 21 April 2013
How much better would your Reverse Logistics team perform if you had a whole group of Reverse Logistics experts providing you with advice?  Good advice and best practices are hard to find... until now.  The Reverse Logistics Association Consumer Electronics Committee is hosting some very innovative interactive sessions to share experiences and best practices on Reverse Logistics issues.  With the guidance of CE committee co-chair Paul Baum of PlanIT ROI, attendees shared experiences and successes on topics and challenges presented by Chris Galletto, Senior Manager, Reverse Logistics at OfficeMax.  The key discussions of this session were methods to drive, measure and monitor Reverse Logistics performance for a large Retailer.  The session was attended by over one dozen very experienced Reverse Logistics professionals from retailers and manufacturers who all provided a wealth of feedback and wisdom.
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Reverse Logistics Framework: RMA processing, the Heart of Returns Management
Written by Paul Rupnow   
Tuesday, 26 July 2011

“To be or not to be” that is the question for RMAs. The “RMA” (a return material authorization or just “RA” return authorizations) is full of uncertainty. Uncertainty as to whether we want to authorize a return, uncertainty whether we will ever receive the unit, uncertainty what kind of condition it will be in, uncertainty whether we will issue a credit, ship a replacement or do a repair. We are not even certain that an RMA is a formal accounting transaction. Managing uncertainty is much of what we do in reverse logistics, but the RMA is the heart of much of what we do in reverse logistics.

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Product Registration: Time to Re-Visit This Reverse Logistics Opportunity
Written by Paul Rupnow   
Tuesday, 07 September 2010

When was the last time you filled out and mailed in that Product Registration card? “Never” is the answer from most people. Why not just keep the receipt handy? Why bother with the effort just to get on another junk mail list. Not so any longer. A number of trends are now encouraging consumers to complete product registrations and these factors are opportunities for Reverse Logistics teams to reduce returns and decrease costs.

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Acer Outlines Service and Reverse Logistics Trends
Written by Paul Rupnow   
Sunday, 30 October 2011

Mr. Sudipto Ghosh, the Chief Customer Support Officer of Acer India provided the key note presentation in October at the Reverse Logistics Association 2011 conference in Singapore. As part of his presentation, Mr. Ghosh provided some of the key trends and challenges he is facing as the head of service in India. His insights are worthy of discussion and will be important or critical to the ongoing success of most reverse logistics and aftermarket consumer electronics service teams.

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A Universal Reverse Logistics Framework to Improve Your Operations
Written by Paul Rupnow   
Monday, 01 February 2010

How well are your Reverse Logistics processes performing?  How do you know where to identify changes that will improve your operations or your Reverse Logistics software?  What Best Practices are others using that you should be incorporating into your returns processing? 

In response to numerous member requests, the Reverse Logistics Association Information Technology Committee is assembling a resource to assist you to analyze your operations.  This resource is a Universal Reverse Logistics Framework Model.

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A Reverse Logistics Framework

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